Free download, question....
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- Posts: 14
- https://mapa.targeo.pl/kuchnie-na-wymiar-warszawa-ladna-41-97-500-radomsko~20490206/meble-wyposazenie-domu-sklep/adres
- Joined: Wed Oct 01, 2008 2:19 am
- Location: Camelon, Scotland
Hi tangerine62,tangerine62 wrote:Every time for the last week I have tried to download the free music, given on the coupon at the Shepherds Bush concert. I put all my details in and when I put the country in and press continue, the country goes blank and a window pops up and asks me to put a country in. What is this all about?.....seems like an error to me......I am pretty miffed at this. are we getting a free download or are we not.
Not the most polite answer, to be honest.Einstein's Barber (ADMIN) wrote:Hi tangerine62,tangerine62 wrote:Every time for the last week I have tried to download the free music, given on the coupon at the Shepherds Bush concert. I put all my details in and when I put the country in and press continue, the country goes blank and a window pops up and asks me to put a country in. What is this all about?.....seems like an error to me......I am pretty miffed at this. are we getting a free download or are we not.
First of all, we never play games with our fans. Secondly, hundreds of our fans already downloaded the free music with their coupon code without having any problems at all. Thirdly, it's not a mistake WE produced but you should check your browser or your personal computer options. If you try again for example with another browser it should work. In our experience - when people complain about our downloads "not working" - in 99% of all cases the error can be found in their private computers, which have not been updated or refreshed for a long time or even very often the computer user is not skilled enough to handle his computer. Last but not least please just send a mail to eastgate and we will give you an alternative link, so that you will receive your download in any case. In the last days we could only answer infrequently, because we all were on tour and still are until 10th June. Thanks for your understanding!
Regards,
EB (ADMIN)
The way of complaining was not perfectly polite neither, so I think that answer was quite justified...Jon wrote:Not the most polite answer, to be honest.
I agree, TD LudoTDludo wrote:The way of complaining was not perfectly polite neither, so I think that answer was quite justified...Jon wrote:Not the most polite answer, to be honest.
@tangerine62tangerine62 wrote:The question was more than reasonable....and I know enough about computers and the like to know that the problem lies with this web site, that it is probably incompatible with internet explorer. Why should I change my browser? surely it's only right that this website that is offering freebies should be compatible across the board.....I've even formatted my hard drive and reinstalled windows. Thinking it may have been a problem on my side.....but it isn't. So what now?
Also I probably am more skilled than most on this site when it comes to computers....so that's not the problem. I also sent an email to Eastgate but it appears to have been rubber eared. So do not disrespect me, get your own house in order first.
Just made a succesfull download.pb2rdf wrote:@tangerine62tangerine62 wrote:The question was more than reasonable....and I know enough about computers and the like to know that the problem lies with this web site, that it is probably incompatible with internet explorer. Why should I change my browser? surely it's only right that this website that is offering freebies should be compatible across the board.....I've even formatted my hard drive and reinstalled windows. Thinking it may have been a problem on my side.....but it isn't. So what now?
Also I probably am more skilled than most on this site when it comes to computers....so that's not the problem. I also sent an email to Eastgate but it appears to have been rubber eared. So do not disrespect me, get your own house in order first.
You might reverse the question. Is IE compatible with the web ?
It's a known fact that Microsoft does not use the web standards for 100%(understatement) but uses its own standards.
Use firefox, opera, chrome if IE won't work on a website.
Until now I did not try to download some music, most albums I own on CD.
But in the next days I will try.
I fully agree with the statement of EB.
If most users are able to download, and some are not, the issue is to the few users, and not to the website!
Just an advice, be always polite to eastgate, because they are always helpfull, polite and understanding to the fans, forum users, everyone.
Peter